What to include

To help us answer faster, please include your account email and, if it's store-specific, your Shopify store domain (e.g. yourstore.myshopify.com).

Common requests

Billing questions, upgrade/downgrade help, a store connection issue, a content generation problem, or a request to export or delete your data — all of these go to the same inbox above, and we read every message ourselves.

Response time

We aim to reply within 1-2 business days. For anything urgent (e.g. your store is disconnected and content isn't syncing), mention it in the subject line.